Rep Call Script
"Thank you for calling Willamette Smart Solutions. I understand you're looking for help with Starlink. Is this for a home or business?"
Then ask:
"What issue are you currently experiencing?"
"How large is the property, and are there any detached buildings or outdoor areas that also need coverage?"
"Besides Starlink, are you experiencing weak Wi-Fi, dead zones, disconnected cameras, or any other technology issues?"
Call Intake
Mention only residential solutions relevant to the call
Closing — Book the Assessment
"The best next step is our onsite technology assessment. We'll evaluate your Starlink system, Wi-Fi coverage, property layout, and any other technology needs, then design the right solution. The assessment is $250 and is credited toward your project if you move forward. What day works best for you?"
Assessment fee is $250, credited toward the project. If the property is over 1 hour away, flag as travel-adjusted ($350).